Shipping policy

Where do you ship?
We’re pleased to offer worldwide shipping on all orders. We package and ship orders to nearly every country; however, transit times vary depending on location.

How long does it take for an order to arrive once shipped?
Orders are typically processed and shipped within 2 business days. For domestic U.S. shipping, delivery is generally expected within 3-10 business days. Shipping times may vary depending on your location and external factors, such as customs processing, natural events, or peak season postal delays, which are beyond our control. Tracking details, including the carrier information, will be provided with every order. If you need assistance, please contact us at support@productgarage.com.

Will I receive a tracking number?
Yes, tracking information will be sent once your order has shipped. In rare cases, delays beyond our control may occur, such as postal delays or customs inspections. We appreciate your patience and understanding.

What if my order is lost in transit?
If your order is delayed, lost, held at customs, or returned to us, please reach out to us for assistance. We are here to help, although please note that the postal service is outside our control once the package leaves our warehouse. For further information, please review our refund and return policy to understand when shipping issues might qualify for a return or refund.

Are there additional customs fees or import taxes?
All prices on our website are in USD, with taxes covered on our end. However, depending on your location, you may be responsible for customs fees, import duties, or taxes. These fees are determined by your country’s customs office upon arrival, and they are not covered by Product Garage. We recommend contacting your local customs office for more information on these charges, as they are the responsibility of the customer.

Extended Delays
In some cases, delivery may take longer than our usual timeframe. If this occurs, please contact us, and we will do everything we can to assist within our capacity.